Appointments

Total Triage

Filey Surgery uses a Total Triage service, this is a system that involves a GP who will triage all appointment requests before an appointment is given.

This means that the GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another member of our multi-disciplinary clinical team or by another service, this may be a service provided by our local pharmacies.

To contact us:

• use our online tool from 7am to 6.30pm
• use the NHS website or the NHS App from 7am to 6.30pm
• phone us on 01723 515666 during our opening hours
• visit the surgery and speak with a receptionist during our opening hours

When you get in touch, we’ll ask what you need help with.

We’ll use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Requests for urgent clinical appointments/reviews should either be made by telephone or attending the practice in person.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text

Appointments by phone, video call or by text can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use the NHS website or the NHS App at any time
• phone us on 01723 515666 during our opening hours
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we’ll do a home visit. We’ll phone you first to understand what you need.

To request a home visit, please phone the surgery before 11am, choosing option 2.