Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using the NHS website or the NHS App at any time
• using our online Accurxform between 7am and 6.30pm
• using our online Systmonline form (for this service you will need to apply for access via the reception team)
• Posting your paper repeat slip in the outside letter box

(sorry but we are unable to take requests over the phone).

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

We do not take repeat prescription requests via email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

Not sure when your prescription will be ready to collect? Most pharmacies will offer a text messaging service which will inform you when your prescription is ready. You can also view if your prescription has been approved by the GP by checking the “view and manage prescription” tab in the NHS app.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription contact us via our online system or call in to see our dispensary team between 8am-12pm then 1.30pm-6pm.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review. From April 2025 we will be changing how we call patients for their annual long term condition reviews, rather then calling you at different dates throughout the year we will contact you and ask you to book the review during your birthday month. During the first year to 18 months, this could mean you coming earlier or later then you expect, you may be called twice in one year to bring you in line with your birthday month.

Prescription charges

Find out about prescription charges on the NHS website.

Certain medical conditions entitle you to “FREE NHS PRESCRIPTIONS”.

Diabetes, epilepsy and cancer are just a few of the medical conditions which entitle you to free NHS prescriptions, to check if you are eligible click Medical exemption certificates | NHSBSA

To apply for the medical exemption certificate please ask our reception team for an FP92A application form.

What to do with old medicines

Take it to the pharmacy who dispensed your medication, only bring it to the Surgery if we dispensed the medication. Do not put it in your household bin or flush it down the toilet.

About local pharmacies

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

You can find a pharmacy on the NHS website.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.